From Physical Store to Global Audience

Problem: With the onset of the pandemic, our company faced significant challenges. Not only did we struggle to maintain audience engagement, but we also had to cope with the inability to welcome customers to our physical store. This situation called for a new approach to keep our business thriving and connect with our customers in meaningful ways.

Solution: I initiated a social media strategy focused on short-form video content. This involved researching the latest trends, creating engaging and relevant video content, and selecting the optimal platforms for distribution.

Viral Videos with Millions of Views

1.8 Million views

3.1 Million views

over 100K views Instagram reels

1.49 million accounts reached monthly on Instagram with 3.9 million impressions on Instagram, all without paid ads as of Nov. 2023

2 million People Reached on Facebook as of Apr. 23, 2023

Impact: Grew the Instagram account from 5K to 108K as of Aug. 2024. The impact of this strategy was evident in our performance metrics. According to the data, we achieved substantial engagement rates that surpassed those of major competitors:

Despite having fewer total page likes compared to some industry giants, our focus on quality and relevance in short-form video content led to higher engagement rates, showcasing the effectiveness of our strategy. As a result, we transitioned to an appointment-only model due to the influx of customers and audience interest from around the world.

Conclusion and Future Plans: The success of our short-form video strategy not only helped us navigate the challenges posed by the pandemic but also positioned us as a leader in social media engagement within our industry. Moving forward, we plan to continue leveraging short-form video content, exploring new formats and platforms to further enhance our engagement and reach.

youtube highlights

Grew Wild West Guitars' YouTube channel from 4K to 25K subscribers as of August 2024.

John 5’s (Mötley Crüe) Fender Custom Shop Signature Model Reveal

LsL Instruments Factory Tour

Fender Custom Shop Master Builder Interview (Vincent Van Trigt)

Fender Custom Shop Master Builder Interview (Dale Wilson)

photo gallery

Gibson Custom Shop 1957 Les Paul Special Koa

Fender Custom Shop Wild West Exclusive Black Lightning Stratocaster

PRS Private Stock Hollowbody II Indian Ocean Sunset Finish

Fender Custom Shop Wild West Exclusive White Lightning Stratocaster